FAQs

Frequently Asked Questions

🛒 Ordering & Products

Q: How can I place an order?
A: You can place an order directly through our website by selecting your desired product and clicking “Add to Cart.” Follow the checkout steps and provide accurate shipping details.

Q: Are your products genuine and high-quality?
A: Yes, we source and offer high-quality products—many of which are OEM (Original Equipment Manufacturer) or top-grade aftermarket options.

Q: How do I know if a part fits my car?
A: Each product page mentions compatible car models. If you’re unsure, you can WhatsApp us or message through our contact form with your car's make, model, and year.


🚚 Shipping & Delivery

Q: Do you deliver all over Pakistan?
A: Yes, we deliver to all cities and towns across Pakistan via reliable courier services.

Q: How long does delivery take?
A: Delivery usually takes 2–4 working days, depending on your location.

Q: What are the delivery charges?
A: We offer free shipping on all orders.


💳 Payments

Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD)

Q: Is Cash on Delivery available everywhere?
A: Yes, COD is available in most areas of Pakistan. For remote areas, advance payment may be required.


🔄 Returns & Exchanges

Q: What is your return policy?
A: We offer a 7-day return policy for unused items in original packaging. If the product doesn't fit your car or arrives damaged, please contact us immediately.

Q: How do I return a product?
A: Contact us on WhatsApp or email within 7 days of receiving your order. We’ll guide you through the return process.


📞 Customer Support

Q: How can I contact you?
A: You can reach us via:

  • WhatsApp: 0321-5211489
  • Email: theautofy@gmail.com
  • Contact Form on the website