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Accounts FAQs

I have signed up to but cannot login. Why?

One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account. Alternatively, kindly contact us at for technical assistance.

What happens if I forget my password?

To retrieve your password, go to ‘Forgotten password’ in the login screen, enter your registered email address and we’ll send you the instructions on resetting your password.

I have a user account with TheAutofy.com, how do I change my personal info?

Click the My Account link available on top of the page, login and you can modify your account details from your account area.

Can I buy without creating an account?

Yes, you can place the order without creating an account., however if you will create an account with us, it will be easier for you to shop with in future. All your personal and address information will be automatically retrieved from your account.

How can I unsubscribe from the newsletter mailing list?

You can unsubscribe by sending an email to us at with the message title Unsubscribe and we will remove your email from the mailing list.